booking conditions

BOOKING TERMS AND CONDITIONS - Tour Only (Revised December  2016)

All monies received by Serenity Scotland Ltd, including tour only payments, are deposited in a protected Bank of Scotland client’s bank account in accordance with the Package Travel, Package Holidays and Package Tours Regulations 1992. In case of Serenity Scotland Ltd insolvency all monies deposited for holidays not yet completed will be refunded in full.

Serenity Scotland Ltd is not responsible for your personal property and strongly advises travel and cancellation insurance. For competitive quotes for travel and cancellation insurance cover try:Squaremouth.

Disabilities: Please let us know of any disabilities that you may have so that we can arrange for your tour / package to be as comfortable as possible. Also let us know if you have any allergies or special dietary requirements.

Payment: Once details for the booking have been agreed we will need a non-refundable deposit to confirm your booking. We will send a confirmation of the booking and a receipt by email. Please acknowledge your receipt of this.

Payment of the balance is due 28 days before the start of your holiday. Once received, we will send an email confirmation and receipt for the balance amount. In the event of client cancellations received less than 28 days before the date your holiday commences, full payment will be forfeited.

- if paying by credit card / debit card: on agreement on available dates, and on receiving your acceptance of the itinerary and quoted price, Serenity Scotland Ltd will email an invoice with a secure email pay link (the payment service provider is Paypoint) for the 20% non-refundable deposit, and you will be required to click on the link in order to input your own debit/ credit details; on so-doing Paypoint will initially confirm to you the booking from their secure server, then a brief summary of the booking will be sent by Paypoint  to Serenity Scotland Ltd  who themselves will then issue you with a receipt which relates to the itinerary as discussed and both together then serve as a contract between Serenity Scotland Ltd and you as the client.

If no cancellation or other instruction is received by 28 days prior to the commencement of your holiday, Serenity Scotland Ltd will email you to request by email pay link your input of  debit / credit card details to settle the 80% remainder. Again, using the same procedure as before, a receipt will be issued to you by Serenity Scotland Ltd.

- if wishing to pay by direct bank transfer please enquire.

Liability
Serenity Scotland Ltd do not accept liability for all suppliers, local excursions &/ or services. Some components declared in the issued itinerary are directly operated by us. There is no overseas booking office. We do not sell excursions added to our tours.

Scotland tour at its best