booking conditions

BOOKING TERMS AND CONDITIONS - Tour Only

All monies received by Serenity Scotland Ltd, including tour only payments, are deposited in a protected Bank of Scotland client’s bank account in accordance with the Package Travel, Package Holidays and Package Tours Regulations 1992. In case of Serenity Scotland Ltd insolvency all monies deposited for holidays not yet completed will be refunded in full.

Serenity Scotland Ltd is not responsible for your personal property and strongly advises travel and cancellation insurance. For competitive quotes for travel and cancellation insurance cover try:Squaremouth.

Disabilities: Please let us know of any disabilities that you may have so that we can arrange for your tour / package to be as comfortable as possible. Also let us know if you have any allergies or special dietary requirements.

Payment: Once details for the booking have been agreed we will need a non-refundable deposit to confirm your booking. We will send a confirmation of the booking and a receipt by email. Please acknowledge your receipt of this.

Payment of the balance is due 28 days before the start of your holiday. Once received, we will send an email confirmation and receipt for the balance amount. In the event of client cancellations received less than 28 days before the date your holiday commences, full payment will be forfeited.

- if paying by credit card / debit card: on agreement on available dates, and on receiving your acceptance of the itinerary and quoted price, Serenity Scotland Ltd will email an invoice though the payment service (PSP) Square for the 20% non-refundable deposit, and you can then input your details securely. Once payment is confirmed by Square they will issue you a receipt. The invoice will detail the itinerary number which relates to the agreed itinerary as discussed and both together then serve as a contract between Serenity Scotland Ltd and you as the client.

If no cancellation or other instruction is received by 28 days prior to the commencement of your holiday, Serenity Scotland Ltd will send another invoice via Square with itinerary number to settle the 80% remainder. Again, using the same procedure as before, a receipt will be issued to you showing payment in full.

- if wishing to pay by direct bank transfer please enquire.

For package booking conditions please enquire.

Liability

Serenity Scotland Ltd does not accept liability for all suppliers, local excursions &/ or services. Some components declared in the issued itinerary are directly operated by us. There is no overseas booking office. We do not sell excursions added to our tours. Serenity Scotland Ltd does not accept liability for your luggage while on tour while in transit nor at the accommodation nor inbetween.

Scotland tour at its best